RETURNS & EXCHANGES

At The LaRosa, we want you to feel confident and satisfied with your purchase. Please review our return and exchange policy carefully before placing an order.

If you have any questions about your order or return eligibility, please contact us at support@thelarosa.com before sending anything back.

Return Authorization Required

Please do not return any items without contacting us first.

Returns sent without prior authorization or without the return instructions provided by our customer service team may not be accepted. Once your return request is approved, we will provide the appropriate return instructions based on your shipping address and order details.

Return Window

Return requests may be accepted within 14 days after the order has been delivered.

Return or exchange requests submitted after 14 days from the delivery date will not be accepted.

Once your return request is approved and return instructions are issued, the item must be shipped back within the required return period.

Return Eligibility

To be eligible for a return, items must be:

  • Unworn, unused, unwashed, and undamaged
  • In the same condition as received
  • Returned with original tags, packaging, dust bags, boxes, and accessories, if applicable
  • Returned with the hygiene sticker intact, if applicable
  • Securely packaged to avoid damage during return shipping

Items returned damaged due to insufficient packaging may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Clearance items
  • Final sale items
  • Custom or made-to-order products, if stated on the product page
  • Items that have been worn, washed, altered, damaged, or used
  • Items returned without authorization

Return Fees for Non-Quality Issues

For returns that are not due to product quality issues, the following fees will be deducted from your refund:

  • Customization / restocking fee: USD $15 per item
  • Return shipping fee: USD $20 per item

Original shipping fees and taxes are non-refundable.

We appreciate your understanding, as many of our products require order preparation, quality checks, packaging, and logistics handling before shipment.

Exchanges

Size Exchanges

If you need a different size, please contact us at support@thelarosa.com.

We may offer one free size exchange per order, subject to product availability and return eligibility.

If multiple items need to be exchanged, additional shipping fees may apply depending on the quantity and return details.

Quality Issues

If you believe your item has a quality issue, please contact us within 14 days of delivery and provide clear photos showing the problem.

After reviewing the photos and order details, we will offer an appropriate solution, which may include a replacement, exchange, or other resolution.

Refund Processing

Once your return package has been received and inspected by our warehouse, please allow 10–14 business days for your return to be processed.

If your return is approved, the refund will be issued to your original payment method. You will receive a confirmation email once the refund has been processed.

Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider or bank.

Return Shipping & Lost Return Packages

Customers are responsible for properly packaging and shipping returned items according to the return instructions provided by our customer service team.

If a return package is lost during return transit, refund eligibility may be affected. If the package is lost by the carrier, we may require shipping proof and carrier investigation before determining the final refund amount.

Return Availability by Region

United States

We currently support local returns within the United States.

Canada, Australia, New Zealand & Other Countries / Regions

At this time, we are unable to support returns from Canada, Australia, New Zealand, and other countries or regions not specifically mentioned.

Please review product details, sizing information, and order information carefully before placing your order.

Delivery & Shipping Issues

If your tracking shows that the package has been delivered but you have not received it, please contact us immediately at support@thelarosa.com.

Delivery-related issues may require investigation with the shipping carrier. We are not responsible for delivery problems caused by:

  • Incorrect or incomplete shipping information provided by the customer
  • Refusal to accept the package
  • Refusal to pay import duties, taxes, or related fees
  • Refusal or failure to complete customs clearance
  • Carrier delivery issues after the package has been marked as delivered

Important Notes

  • Return and exchange requests must be submitted within 14 days of delivery.
  • Original shipping fees and taxes are non-refundable.
  • Unauthorized returns may not be accepted.
  • Items must be returned in their original condition and packaging.
  • The LaRosa reserves the right to refuse returns that do not meet our policy requirements.

Contact Us

If you have any questions about returns, exchanges, refunds, or order issues, please contact us:

Email: support@thelarosa.com

Our customer service team will be happy to assist you.

Please note that this Returns Policy should be read together with our Terms and Conditions. We reserve the right to update or modify this policy at any time.