RETURNS & EXCHANGES

At The LaRosa, we want you to feel confident and satisfied with your purchase. Please carefully review our return and exchange policy before placing your order.

If you have any questions regarding your order, return eligibility, or exchange options, please contact us at:

Email: support@thelarosa.com

Return Authorization Required

All returns must be approved by our customer service team before shipment.

Please do not send items back without contacting us first. Returns sent without prior authorization or without following the return instructions provided by our team may not be accepted.

Once your return request is approved, we will provide the return instructions and return address based on your order details and shipping location.

Return Window

Return requests must be submitted within 14 days after the order delivery date.

Return or exchange requests submitted after this period will not be accepted.

Return Eligibility

To qualify for a return, items must be:

• Unworn, unused, unwashed, and undamaged
• In the same condition as received
• Returned with original tags, packaging, dust bags, boxes, and accessories (if applicable)
• Returned with hygiene stickers intact, if applicable
• Properly packaged to prevent damage during return shipping

Non-Returnable Items

• Clearance items
• Final sale items
• Custom or made-to-order products (if stated on the product page)
• Items that have been worn, washed, altered, damaged, or used
• Items returned without authorization

Return Fees for Non-Quality Issues

For returns caused by personal preference, incorrect size selection, or other non-quality-related reasons:

• Customers are responsible for return shipping costs.
• A $15 processing and restocking fee per item will be deducted from the refund amount.
• A $20 return shipping fee per item will be deducted from the refund amount.
• Original shipping fees and taxes are non-refundable.

Exchanges

Size Exchanges

If you need a different size, please contact us at:

support@thelarosa.com

We may provide one free size exchange per order, subject to product availability and return eligibility.

Quality Issues

If you receive an item with a quality issue, please contact us within 14 days after delivery and provide clear photos showing the issue.

Refund Processing

Once your return package has been received and inspected by our warehouse, please allow:

10–14 business days

for your return to be processed.

Return Shipping & Lost Packages

Customers are responsible for properly packaging and shipping returned items according to the return instructions provided by our customer service team.

Return Availability by Region

United States

We currently support local returns within the United States.

Other Countries / Regions

At this time, we are unable to support returns from Canada, Australia, New Zealand, and other regions not specifically mentioned.

Delivery Issues

• Incorrect or incomplete shipping information provided by the customer
• Refusal to accept the package
• Failure to complete customs clearance
• Unpaid duties, taxes, or related fees
• Carrier issues after the package has been marked as delivered

Important Notes

• Return and exchange requests must be submitted within 14 days after delivery.
• Customers are responsible for return shipping costs for non-quality-related returns.
• Original shipping fees and taxes are non-refundable.
• All returns require prior authorization.
• Items must be returned in original condition and packaging.

Contact Us

For questions regarding returns, exchanges, refunds, or order issues, please contact:

Email: support@thelarosa.com

Company Name: Changzhou Beifuta E-Commerce Co., Ltd.

The LaRosa is a brand store under Changzhou Beifuta E-Commerce Co., Ltd. Company, specializing in premium footwear, handbags, and fashion accessories for both women and men. We are dedicated to providing stylish, comfortable, and versatile designs that combine modern aesthetics with everyday practicality.

Business details

The LaRosa

Address: Unit K058, Innovation Building, No.213 Yulong South Road

Zhonglou Economic Development Zone

ChangZhou JiangSu 213000 China

Customer service contact:

The LaRosa

Website: https://thelarosa.com/

Email: support@thelarosa.com

Phone: +8613196774575